Returns and Exchange Policy

We hope you’re happy with your purchase but if something isn’t quite right, we’re here to help!

Returns Window

You have 7 days from the date of delivery to return your item for a refund or exchange.

Return Conditions

To be eligible for a return, your item must be:

• Unworn and unwashed
• In its original condition with tags attached
• Free from makeup, perfume, or damage
• Returned in suitable packaging

We reserve the right to reject returns that don’t meet these conditions.

Please note: wraps and scarves cannot be returned for hygiene purposes.

Refunds

Once we’ve received and approved your return, we’ll issue a refund to your original payment method within 14 working days.
Please note: original shipping costs are non-refundable.

Return Shipping

• UK Customers are responsible for return shipping.

How to Return

1. Email us at timeless.threads52@gmail.com with your order number and reason for return.
2. We’ll confirm next steps and provide a return address.
3. Package your item securely and send it back using a tracked service.
4. Once received, we’ll process your refund or exchange.